Frequently Asked Questions

ACCU-CHEK - Completing the Circle of Care

I’ve lost my user name and password. How do I get new ones?
Please contact the administrator at programquestions@diabetesbehaviorchange.com.

How do I register for a webcast?
Click here for the Program Registration page. On the Program Registration page, click on the link for the program you are interested in. On this page, you will find a link to register for the webcast of the live presentation.

I’ve lost the information on how to access the webcast and the program materials. What should I do?
Click here for Webcast Instructions. Follow the instructions for accessing the webcast and downloading the program materials.

I am having issues connecting to the webcast. What should I do?
Please contact the administrator at programquestions@diabetesbehaviorchange.com. We will assist you in connecting to the webcast.

I am having issues downloading the webcast materials. What should I do?
Please contact the administrator at programquestions@diabetesbehaviorchange.com. We will assist you in downloading the program materials.

I lost the handouts from the program. How do I get these materials?
Click here for Program Resources. Click on the program you are interested in, and you will find links to the materials for this program.

How do I contact my Roche Representative?
Call the ACCU-CHEK Customer Care number at 1-800-440-3638. Provide us with your zip code, and we will be able to provide you with the name and contact information of your Roche account manager.

I have a question about an ACCU-CHEK® product. Who should I contact?
If you have an ACCU-CHEK product question or concern, please call the ACCU-CHEK Customer Care Service Center at 1-800-858-8072 as this site is not available to respond to product questions. They are available 24 hours a day, 7 days a week, 365 days a year.

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-ACCU-CHEK and COMPLETING THE CIRCLE OF CARE are trademarks of Roche.

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